It happens - no worries, we’ll sort this out together!
In some cases, orders may be automatically returned to us by the postal service. Here are some common reasons:
- 📭 The mailbox was not properly labelled
- 📦 The parcel wasn’t picked up in time from the post office
- 🚫 The address provided was incomplete, incorrect, or not found
💡 As soon as we receive the returned parcel, we’ll notify you by email.
We can then arrange for your order to be sent out again.
✅ You’d like your order to be sent again
No problem. Just send us your full and corrected delivery address (including company name if applicable).
Once we receive the return, we’ll resend your order. In some cases, a small reshipping fee may apply.
⚠️ Important info about returns:
- Returns are handled entirely by the postal service, and we cannot speed up the process.
- Returned parcels are not treated as urgent and may take several weeks to reach us.
- We’ll contact you as soon as your returned order arrives at our office to organise the reshipment.
🚫 Please note: Since our products are custom-made, we unfortunately cannot offer returns or refunds for returned orders.
👉 Important: If your tracking shows the parcel is being returned to us, please send us a short message with your full and correct delivery address (including full name and company name, if applicable) to support@stickeryeti.com. We’ll be happy to help you from there!