We’re sorry to hear that your order didn’t arrive in time. Please note that, according to our Terms and Conditions (T&C), we cannot be held liable for delivery delays as long as we met the production and dispatch timelines on our side.
👉 Since your order is custom-made, returns or refunds are unfortunately not possible in this case.
We strongly recommend allowing sufficient buffer time when placing orders for time-sensitive events, to account for potential unforeseen delays in shipping (e.g. due to the carrier, customs, or force majeure).
🎯 Pro tip: For urgent orders, feel free to contact us in advance so we can work together to find the best production and shipping solution.