Payments & Vouchers

Payments

• What payment methods do you accept?
• Can I pay by invoice?
• I can’t pay with CembraPay - why?
• I can’t find my CembraPay invoice - help!
• How do I pay with PayPal?
• My credit card was charged, but the order was canceled - why?

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Vouchers & Gift cards

• How can I get a discount?
• How do I use a promo code?
• Why is my discount code not working?
• I signed up for the newsletter but didn’t receive my welcome promo code - what should I do?
• I placed an order but forgot to use my promo code - what now?
• Can I use multiple promo codes at once?

Returns & Refunds

• What if the product is of poor quality or doesn’t meet my expectations?
• Do you accept returns or exchanges?