We’re sorry to hear that your invoice payment via CembraPay didn’t go through.
When an invoice payment fails, CembraPay SA provides an error code explaining the reason. This can be due to one of the following:
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The billing address does not exactly match the shipping address
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The shipping address contains typos or special characters not supported by the system
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You are not registered in their database or have recently moved
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You placed a previous order but haven’t yet paid your first invoice
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Your credit check was unsuccessful
For more details about the issue with your order, you can contact CembraPay directly per:
- Email: customer-care@cembrapay.ch
- Phone: +41 44 551 46 70 (during their opening hours)