For deliveries outside the EU or to countries with specific import regulations (e.g. Switzerland, UK), customs duties, import taxes or handling fees may apply. These fees are charged directly by customs or the delivery service and are beyond our control.
👉 Important:
- For orders over €150 (goods value) or business orders from €1, these import fees are mandatory.
- If these fees are refused or not paid, it can lead to significant delays and additional costs.
- If the goods are therefore returned to us, we are unable to refund them because they are custom-made, personalized items.
- A reshipment is only possible after the customer covers the return costs and the new shipping costs.
ℹ️ Please read our Terms and Conditions and the information in our FAQ on customs and import fees carefully before placing your order.
💡We recommend checking with your local customs office or delivery service in advance to find out what fees may apply.
🎯 Note: Payment of these fees is the responsibility of the recipient and a prerequisite for delivery.