We take great care in the development of our products and our online shop. However, technical issues may occasionally occur.
If this happens, please contact our support team right away so we can investigate the issue promptly. To help us troubleshoot, please provide the following information:
- Device type (e.g., mobile phone, tablet, computer)
- Browser used (e.g., Google Chrome, Mozilla Firefox, Safari, ...)
- Version of the browser
- Exact error code (usually shown in a red box)
- A screenshot of the issue
- A detailed description of the problem
ℹ️ Note: For the best experience on our website, we recommend using the latest version of a supported browser. We advise against using Microsoft Edge.
⚠️ Important: If you receive an error code at checkout, please contact us before trying the payment again to avoid double transactions or duplicated orders.
💡 Tip: If you're experiencing issues during payment, first check your payment app and bank activity.
Many payment methods (e.g., credit card, PayPal) require additional authorization in your app or through your bank. Please make sure the transaction has been confirmed for the payment to go through.