Yes. If, after reviewing your order, we determine that Express processing is not possible, the Express surcharge will not be charged or will be fully refunded if it has already been paid.
However, Express fees cannot be refunded if the delivery deadline is missed due to reasons related to your order, its approval process, or delivery, for example:
• late approval of the PDF Proof
• artwork that does not comply with our specifications or requires corrections
• missing, incorrect, or late information
• delayed responses from your side
• modifications to the order during processing
• incorrect or incomplete delivery address
• failure to receive the parcel, refusal of delivery, or return of the order
• carrier delays after shipment
👉 In short: if the Yeti cannot provide the Express service, you do not pay for Express. However, if the process is delayed due to non-compliant artwork, late approvals, or incorrect information, the Express fee remains payable, as these factors are beyond our control.